These Terms and Conditions ("Terms") constitute a legally binding agreement between you (the individual or entity accessing or using the Services, "you," "User," or "Customer") and Izba Labs Inc. ("Izba," "we," "us," or "our") governing your access to and use of the Izba platform, website, and related services (collectively, the "Services").
By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not access or use the Services. If you have signed a separate order form, pilot agreement, or master services agreement with Izba that conflicts with these Terms, that agreement will govern to the extent of the conflict.
Questions or concerns? Contact us at legal@izba.ai.
In Short: By using the Services, you agree to these Terms.
By accessing or using the Services, registering for an account, or clicking to accept these Terms, you confirm that you have the authority to bind yourself (or the entity you represent) to these Terms and that you have read, understood, and agree to be bound by them, together with our Privacy Policy, which is incorporated by reference.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case "you" refers to that entity.
In Short: Izba provides an AI-powered SaaS platform for customer/account intelligence and operations support. The Izba services use AI to generate content and artifacts for customer operations, detect and analyze risk and opportunity signals, forecast trends and outcomes, and provide recommendations for actions with agentic workflows.
Izba is currently offered on a multi-tenant SaaS basis. Izba does not currently offer on-premise deployment or dedicated single-tenant instances, except as separately negotiated. Features, functionality, and availability may change, and certain features described in marketing materials may be in pilot, beta, or early-access status and subject to additional terms.
In Short: You must be authorized by your organization to use the Services, and you're responsible for your account.
To use the Services, you must:
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us promptly at security@izba.ai of any unauthorized use of your account or any other security incident involving the Services.
Where Customer SSO/SCIM integration (e.g., via Okta) is enabled, account provisioning and deprovisioning are governed by the Customer's identity management configuration, and the Customer is responsible for timely offboarding of its own users.
In Short: You own your data. We use it only to provide and improve the Services for you, subject to the limits below.
Ownership. As between Izba and Customer, all data, content, and information that Customer or its authorized users submit to, or that is generated within, the Service on Customer's behalf ("Customer Data") is owned by Customer and treated as Customer's Confidential Information.
License to Izba. Customer grants Izba a limited, non-exclusive, worldwide license to access, host, process, and use Customer Data solely as necessary to (a) provide, maintain, secure, and support the Services, (b) generate the outputs and artifacts requested by Customer, and (c) comply with applicable law.
Output Ownership. Static output artifacts generated by the Service for Customer's use (e.g., account briefing documents) may be retained, reproduced, and used by Customer for its internal business purposes, including after termination of Customer's subscription, subject to Customer having lawfully received such outputs during an active subscription or pilot period.
No Training Without Consent. Izba does not use Customer Data to train, fine-tune, or improve any AI model — including Izba's own proprietary models or any third-party foundation model — without Customer's prior written consent. Where consent is obtained, any such use will rely on anonymized data only.
No Third-Party Model Training. Customer input, output, and Confidential Information are not shared with third-party foundation model providers (e.g., OpenAI, Anthropic) for those providers' own training or model-improvement purposes.
Data Minimization. Customer Data ingested for signal extraction (e.g., from CRM, CS/CX, or communications systems) is retained only for the short, configurable period necessary for processing, unless a longer period is separately agreed with Customer.
In Short: Use the Services lawfully, don't abuse them, and don't misuse the AI features.
You agree not to:
Izba reserves the right to suspend or restrict access to the Services for any use that violates this policy, poses a security risk, or otherwise breaches these Terms.
In Short: Some features are powered by Izba's own systems and by third-party AI providers; a human stays in the loop for decisions.
AI Providers. Depending on the feature, the Services connect to AI technology through public APIs (e.g., Perplexity, Anthropic, OpenAI), privately hosted models (e.g., AWS Bedrock), and inference-hosted open source models (e.g., via Groq or Cerebras). Izba may change or add AI providers from time to time, subject to the data protection commitments in Section 4.
Human-in-the-Loop. Izba's AI features are designed to support, not replace, human decision-making. AI-generated outputs are recommendations; authorized human users are responsible for reviewing, validating, and approving any resulting actions.
No Guarantee of Accuracy. Although Izba continues to invest in evaluation of AI-generated content, such content content may contain errors, omissions, or inaccuracies ("hallucinations"). You are responsible for independently verifying any AI-generated output before relying on it for material business decisions.
Notice of New AI Features. Izba will provide advance notice of material new AI features prior to release, including in release notes, consistent with its product update process.
Explainability. Where technically supported, Izba provides mechanisms for authorized users to trace AI-generated outputs to underlying data sources and processing logic.
In Short: Fees, if any, are governed by your order form or pilot agreement.
Access to the Services during a pilot, evaluation, or early-access period may be provided free of charge or under separately negotiated terms, as set forth in the applicable pilot agreement or order form. Production/general-availability use of the Services will be subject to a separate paid subscription agreement, including applicable fees, billing cycle, and renewal terms, to be provided at the time of purchase.
Unless otherwise stated in an applicable order form, all fees are non-refundable, and Customer is responsible for any applicable taxes (excluding taxes on Izba's net income).
In Short: Izba owns the platform and technology; you own your data; feedback may be used by Izba.
Izba IP. The Services, including the underlying software, platform, AI models (excluding third-party models), user interfaces, and all related intellectual property, are owned by Izba or its licensors. Nothing in these Terms transfers any ownership of the Services or Izba's proprietary technology to Customer.
License to Use. Subject to these Terms and any applicable order form, Izba grants Customer a limited, non-exclusive, non-transferable, revocable right to access and use the Services for Customer's internal business purposes during the applicable subscription or pilot term.
Feedback. If you provide feedback, suggestions, or ideas about the Services, you grant Izba a perpetual, royalty-free license to use that feedback to improve the Services, without any obligation to compensate you.
Trademarks. "Izba," the Izba logo, and related marks are trademarks of Izba Labs Inc. You may not use these marks without our prior written consent.
In Short: Each party will protect the other's confidential information.
Each party agrees to protect the other party's Confidential Information using at least the same degree of care it uses to protect its own confidential information of similar nature, and no less than a reasonable standard of care. "Confidential Information" includes non-public business, technical, and financial information disclosed by one party to the other, including Customer Data. Confidential Information does not include information that is or becomes publicly available through no fault of the receiving party, was already known to the receiving party without confidentiality obligations, or is independently developed.
This section is supplemented, and where applicable superseded, by any separate confidentiality or non-disclosure agreement executed between Izba and Customer.
The Services may integrate with, or contain links to, third-party services (e.g., CRM systems, communication platforms, AI providers). Izba does not control and is not responsible for the content, policies, or practices of any third-party service. Your use of third-party services is subject to the applicable third party's own terms and privacy policy.
In Short: These Terms apply for as long as you use the Services; we may suspend or terminate access for cause.
Term. These Terms remain in effect for as long as you access or use the Services, or until terminated as set forth in an applicable order form or pilot agreement.
Suspension. Izba may suspend access to the Services immediately, without liability, if we reasonably believe: (a) your use poses a security risk to the Services or other users, (b) you have violated the Acceptable Use Policy, or (c) required by law.
Termination. Either party may terminate an active subscription or pilot agreement as set forth in the applicable order form. Upon termination, Customer's right to access the Services will cease, and Izba will make Customer Data available for export for a reasonable period (as specified in the applicable agreement) before deletion in accordance with our data destruction procedures (aligned to NIST SP 800-88 Rev. 1).
Survival. Provisions that by their nature should survive termination (including Sections 4, 8, 9, 13, 14, and 17) will survive.
In Short: The Services are provided "as is," particularly during pilot and early-access phases.
EXCEPT AS EXPRESSLY SET FORTH IN AN APPLICABLE ORDER FORM OR WRITTEN AGREEMENT, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. AI-GENERATED OUTPUTS ARE PROVIDED FOR INFORMATIONAL AND DECISION-SUPPORT PURPOSES ONLY, AND IZBA DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI-GENERATED CONTENT.
In Short: Our liability is limited, consistent with what's typical for early-stage SaaS products, and subject to your negotiated agreement.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL IZBA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF IZBA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IZBA'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNT PAID BY CUSTOMER TO IZBA IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR AS OTHERWISE SPECIFIED IN THE APPLICABLE LICENSE AGREEMENT.
Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.
In Short: Each party is responsible for cleaning up its own messes.
You agree to indemnify and hold Izba harmless from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your misuse of the Services, or your violation of applicable law. Izba's indemnification obligations to Customer, if any (e.g., for intellectual property infringement claims related to the Services), will be as set forth in the applicable order form or master services agreement.
In Short: We maintain a structured security program and will notify you of any breach.
Izba maintains administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of Customer Data, consistent with our information security program (aligned to ISO 27001, ISO 42001, and SOC 2 Type II control frameworks) and as further described in our Privacy Policy. Izba will notify Customer of any confirmed data breach affecting Customer Data without undue delay, and in any event within 48 hours of becoming aware of the breach, or as otherwise specified in an applicable agreement. Upon termination, Customer Data will be destroyed in accordance with NIST SP 800-88 Rev. 1 media sanitization guidelines, or an equivalent industry-accepted standard.
You agree to comply with all applicable export control and economic sanctions laws in connection with your use of the Services, and represent that you are not located in, or a resident of, any country subject to a U.S. government embargo, and are not on any U.S. government restricted-party list.
In Short: These Terms are governed by Delaware law; disputes are resolved through good-faith negotiation.
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles.
The parties agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services through good-faith negotiation between designated representatives of each party. A fixed forum (e.g., a specific court venue or arbitration body) for disputes that cannot be resolved through negotiation has not yet been designated; if negotiation does not resolve a dispute, either party may pursue any remedy available at law or in equity, and the parties will cooperate in good faith to agree on an appropriate forum at that time. Izba may update this section in the future to designate a specific dispute-resolution forum, consistent with Section 18 (Changes to These Terms).
This section does not limit either party's right to seek injunctive or equitable relief to protect its intellectual property or confidential information.
In Short: We may update these Terms from time to time.
We may revise these Terms periodically. The "Last Updated" date above will reflect the most recent revision. For material changes, we will provide reasonable advance notice (e.g., by email or in-product notice) before the changes take effect. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
If you have questions about these Terms, please contact us at:
Izba Labs Inc., 800 W. El Camino Real, Suite 180, Mountain View, CA 94040. Attn: Legal. Email: legal@izba.ai
These Terms and Conditions are a template prepared for internal review and adaptation by Izba Labs Inc. They are not a substitute for legal advice. Izba Labs should have this document reviewed by qualified legal counsel before publishing it as a binding customer-facing agreement, particularly Sections 7 (Fees), 13 (Limitation of Liability), and 17 (Governing Law and Dispute Resolution), which typically require negotiation-specific and jurisdiction-specific input.
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